Refund policy

Returns Policy

Please get in touch with us as soon as you become aware of a reason for returning the parcel. If you received a gift, please notify the sender immediately of any defect / damage affecting your delivery and advise them to get in contact with us – Tel. +353 90 6625940  or info@molloysbakery.ie

Please retain all delivery dockets / reference numbers etc. that you find with the parcel.

In the event that the parcel must be returned to us, please ensure your name, address and telephone number are clearly written on a note and accompanies the parcel.

In the event of Molloys Bakery sending you a replacement for a damaged, defective or wrong item, you must return the damaged / faulty item in question including all of the original packagings to Molloys Bakery, Galway Rd, Roscommon Town, Co. Roscommon, Rep of Ireland, within 10 working days, and we will issue a full refund for the price you paid for the item. We will only refund the shipping costs if the defect is our responsibility, i.e., not in circumstances where inappropriate storage conditions have resulted in the defect, e.g. excessive heat, cold or strong odours. Please note that we reserve the right of non-refund in the event that goods were not faulty or were not appropriately treated at the destination, e.g. left in sunlight / exposed to excessive heat / cold.

We are unable to exchange items that are not damaged, defective or incorrect, due to the nature of the products. Any exchanges are entirely at the discretion of management and will be dealt with on a case-by-case basis. Management is not obliged to exchange or refund goods that have been mistakenly ordered. However, common sense and discretion will be exercised in reaching any decision.

This returns policy does not affect your statutory rights.